Privacy Notice
Who we are
We are Oakhurst Guardian Limited T/A The Croft Day Nursery. Our company is incorporated in England and Wales and registered with Companies House. Our registered office is at Oakhurst House, West Street, Hambledon PO7 4RW. In this notice Oakhurst Guardian Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
A reference to ‘you’ or ‘your’ means customers, prospective customers, students and apprentices, employees, job applicants, subcontractors and suppliers and general website visitors.
What information we collect
Personal information
This is typically the information you voluntarily provide to us which is necessary to perform the service that you are accessing (whether by telephone, online or in person). Depending on the type of service accessed, the information requested may include your name and that of your dependant or child, your email address, your postal address, your telephone number, dates of birth or employment details.
If you are using our online payment platform, you will need to enter credit or debit card details or other payment details. If you are applying for a job or an apprenticeship or learnership you will also need to provide your CV (and relevant information in it) or details of your education or your qualifications transcripts.
Personal information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can: give consent on his/her behalf to the processing of his/her personal data; receive on his/her behalf any data protection notices; and give consent to the transfer of his/her personal data to our affiliates.
In so far as required by applicable data protection laws, you must ensure that beforehand you have their explicit consent to do so and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read this Policy.
Personal information provided by third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies or Disclosure and Barring Service). We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information in order to help us provide our services, improve or personalise our service to you.
Sensitive personal information
Our websites do not collect sensitive personal information. Sensitive personal information includes information relating to:
- your ethnic origin;
- your political opinions;
- your religious beliefs;
- whether you belong to a trade union;
- your physical or mental health or condition;
- your sexual life; and
- whether you have committed a criminal offence.
How we collect information
To the extent permissible under applicable data protection and privacy laws, we collect information about you and any other party whose details you provide to us when you:
- register with us, fill out our enrolment form, apply for a job, use our price quote or purchase products or services from us;
- interact with us using social media; and
- contact us offline, for example by telephone, SMS, email or post.
We will also collect your information where you partially complete and/or abandon any information inputted into our website and may use this information to contact you to remind you to complete outstanding information and/or for marketing and aftersales purposes.
Our websites may contain technology that enables us to:
- obtain information relating to technical errors or other issues with our website;
- collect information about how users use the features of our website; and
- gather statistical information about the operating system and environment from which you access our services.
How we use your information
We limit the collection of personal information to what is necessary to provide you with high quality services, support your needs and meet our legitimate business interests.
- to respond adequately to your requests for services or information;
- to provide childcare, education and wellbeing services;
- to provide a safe, healthy and successful environment;
- to administer first aid, emergency and other medical care when necessary;
- to comply with laws and government regulations;
- to process payments and meet financial requirements;
- to consider applications for employment and education;
- to manage our relationship with you;
- to improve and protect our website and services;
- to contact you regarding customer research;
- to deliver marketing where permitted; and
- to deliver joint services with third parties where appropriate.
What are our lawful means of collecting data
Where you provide us with your personal information, we may collect, store and use it to perform the service requested, for legitimate business interests, or based on your consent which you may withdraw at any time.
Your information and your rights
- the right to be informed about how we use your information;
- the right to access your information;
- the right to rectification or erasure;
- the right to restrict or object to processing;
- the right to data portability;
- the right to withdraw consent; and
- the right to lodge a complaint with the Information Commissioner’s Office.
Sharing your information
We may share your information with group companies, service providers, payment processors, regulators, law enforcement agencies, professional advisers and other organisations where required by law or contract.
How long we keep your information
We will retain your personal information for the duration of our business relationship and for as long as required to meet legal and regulatory obligations. When no longer required, it will be disposed of securely.
Security and storage of information
Electronic information
Electronic personal information may be stored securely in the cloud or at UK hosting centres, in accordance with applicable data protection laws.
Hardcopy information
Hardcopy personal information is stored securely and in accordance with industry standards.
Google Analytics and cookies
We use cookies and Google Analytics to analyse website usage and improve functionality. You may refuse cookies through your browser settings, although this may affect site performance.
Transfers outside of the UK or EEA
Where information is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with data protection legislation.
Changes to our privacy notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.